---
title: Troubleshooting
description: "Use this **decision tree** to quickly identify and fix the most common AnydealsUK issues. Start at the top and follow the path that matches your situation. ## 🧭 How to Use This Page - Read each question in order -…"
url: "https://anydealsuk.com/kb/troubleshooting/"
updated: "2025-12-23"
category: "Troubleshooting & Support"
tags:
  - errors
  - support
  - troubleshooting
---

# Troubleshooting

Use this **decision tree** to quickly identify and fix the most common AnydealsUK issues. Start at the top and follow the path that matches your situation.

## 🧭 How to Use This Page

- Read each question in order
- Follow **YES / NO** paths
- Apply the fix before moving on, more details at the bottom based on common issues.

Most issues are resolved within **2–3 steps**.

![](https://anydealsuk.com/wp-content/uploads/2025/12/troubleshooting-guide-683x1024.png)

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### ❌ Authentication / Access Issue

Likely causes:

- Invalid API key
- Expired or cancelled subscription
- Accessing Pro feed on Amazon-only plan

Fix:

- Copy API key again
- Check dashboard subscription status under my account

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### ⏱️ Feed Looks Empty (But Isn’t Broken)

This is normal when:

- No deals were posted recently
- Using a short (10m) feed

Fix:

- Keep trying twice every 10 minutes and if nothing after 30 minutes contact support

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### 🔗 Affiliate Links Not Rewriting

Caused by:

- Network disabled
- Merchant not approved
- Missing API credentials

Fix:

- Enable Skimlinks fallback
- Check network settings

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### 🖼 Missing Images

Caused by:

- Image downloads disabled
- Platform limitations

Fix:

- Enable image importing
- Use image_url directly

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### ⚠️ Random Failures or Errors

Usually caused by:

- Polling too often
- Cron overlap
- Server timeouts

Fix:

- Match feed interval
- Limit import size
- Check logs

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## 🆘 When to Contact Support

Only contact support if:

- Feed returns 500 errors repeatedly
- Data is clearly incorrect
- Access is blocked after fixes

Provide:

- Feed URL
- Time of issue
- Error code

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## ✅ Final Note

If you reach the end of the tree with no issues, **your setup is correct**. AnydealsUK feeds are time-based and may not always show new data instantly.

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