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**Price and promotions are accurate at the time of posting but can change or expire at anytime.**
Google Play Store Link
Apple App Store Link
25% Off
First Order
Download the app and register to get 25% off your first order
Spend
Rewards
Convert your reward points to spend on any item on the menu
Earn Rank Up
The more points you earn the more you get to spend and rank up
Offers
DealsBe the first to hear about our latest offers, deals and latest products
Birthday
TreatGet a treat from us on your birthday plus exclusive inapp offers
Rank Up Earn More
Benefits
Spend £1 and earn
Birthday Treat
Required spend per year
Bronze
3 points
£0
Silver
5 points
£20
Gold
7 points
£150
Platinum
10 points
£500
FAQs
How do I join the scheme
Download the chaiiwala app from your app store and complete registration.
Can I participate in the loyalty scheme if I do not register
Unfortunately the scheme is only available to registered users.
Can I earn points on all my orders
Yes, the loyalty scheme will automatically award points on your web app orders as long as you are logged in as a user. You will also have a unique loyalty ID and associated QR code to earn points when ordering in store. Simply present at check out.
When will my points show in my account
For website app orders points will be allocated straightaway and for instore orders your balance and transactions history will be updated within 24 hours.
How many points can I earn
The loyalty scheme rewards our customers with loyalty points for each pound spent online instore. The scheme has four unique membership tiers. The tiers and associated points earning rates are
Bronze Earn 3 points per £1 spend
Silver Earn 5 points per £1 spend
Gold Earn 7 points per £1 spend
Platinum Earn 10 points per £1 spend
Scheme members are automatically allocated onto membership tiers based on their total spend in the current year. The qualifying spend is reset to zero at the start of each new year. The associated qualifying spend values for each tier are
Achieve Silver tier at £20 spend
Achieve Gold tier at £150 spend
Achieve Platinum tier at £500 spend
How much are my points worth
Each point is worth the equivalent of 1p.
How can I spend my points
Points can be converted into digital vouchers and stored in your voucher wallet.
Each voucher is valid for 1 year only.
The expiry date is shown on each voucher.
Vouchers are single use.
Vouchers can be used as full payment or part payment when you checkout on the website or app.
Can I convert my points into cash
Points have no cash value and cant be exchanged for cash. Points can only be converted into a voucher and spent as per the mechanism above.
Can the value of my points change
Chaiiwala reserve the right to change the conversion rate between points and vouchers at any time. Note this would be communicated in advance and you would always have the opportunity to convert spend your points at the preexisting rate for a limited period of time.
Existing vouchers that have not expired will always remain at their face value.
How can I contact you
Email our App technical support team with your query and any relevant details and they will get back in touch. supportfood2go.co.uk
