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Cashback dos and donts
DOs
Cashback is not paid on VAT, delivery charges and any other additional fees, occasionally some may pay cashback on the full basket amount. When a minimum spend threshold is required to be eligible for cashback, retailers do not count VAT and fees in the total spend amount
Cashback can be earned simply by clicking through to the merchant and shopping as normal
Most transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a Missing Cashback claim within 45 days of the transaction.
Cashback is not issued by the merchant. If you have any queries regarding cashback or payments, please contact Quidco Customer Support directly and not the merchant
Grocery orders may initially track £0. All eligible purchases are updated to the correct amount within 10 days
Cashback for nongrocery purchases is available to new and existing customers and includes home delivery or click collect options, subject to a relevant cashback rate being offered at the time of purchase
DONTs
Please note that the use of a clubcard voucherpoints will make a transaction ineligible for cashback
Products must be added before first check out any products added to basket after first check out will not be tracked.
Cashback is not available on any alcoholic products
Cashback is not available on products from the Home Efficiency category
Cashback may be declined if you apply an additional discount that reduces your overall purchase price, e.g voucher codes, student discounts, staff discount
Cashback is not available if you pay for your purchase using a gift card
Cashback is not available when purchasing a gift card or gift vouchers
Cashback may be declined if you purchase multiples of the same item that our system flags as suspicious for potential resale or fraudulent activity. This excludes the purchase of multiple food and drink items
